Back to basics: The terms of the operations industry There are so many different terms and phrases that get thrown about in the online space
I’ve said before how important customer experience is and I’ll say it again! Because a good customer experience is at the heart of every great
One thing that naturally accompanies business growth is having to hire new people to support you. This is super exciting but, friend, it can also
Often, when we think of team burnout, we think about a team member being overworked and overwhelmed after being in a job for a certain
Okay, so I know that you are smashing it with your business. The services you’re providing are top-notch and next level but when was the
Everyone knows that a good customer journey is important. But it’s the sort of thing that casually gets lost as your business gets bigger! You
So you’ve been deliberating for some time and you think you’re finally ready to hire a business operations consultant to come in externally and get
Having processes in place for your business is essential! If you haven’t ever heard of a business process before, they are a collection of tasks
Your customer journey is so important when it comes to your business and can make all the difference in how your customer feels and responds
Hey hey hey! Today is a very exciting day because it’s the day my first blog goes live (can I get a ‘hell yeah’??) So
