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A big change! Introducing the Customer Experience Operations Audit

Things have been changing over here at The Motivated Co so I thought it was about time I explain it!  But before I dive into all of the juicy details, I promise that all these changes are for the better! Allow me to introduce my new and improved audit Soooo, what is this big change?  Well, if you’ve been around for a while, you’ll know that my core offer is my Business Operations Audit.  During this audit, I take a look at 7 key pillars in your business and assess where you were at with each one and how you

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Zero to 4-hour work days: My journey to a 4-hour work day

Over the past few months, I’ve been drastically changing the way I work.  I’ve gone from non-stop work (I literally used to stop working when my body started hurting and I physically had to stop…) to working just 4 hours per day.  And friend, let me tell you, it’s been a journey!  So today I wanted to break it down and share with you why I made this change, how I made this change and how it’s going.  And I’m going to start with… The Mindset  It’s safe to say that before I made this change, I was in a

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goals

How to set business goals when you’re improving your customer experience

I’ve said before how important customer experience is and I’ll say it again!  Because a good customer experience is at the heart of every great business.  The truth is, if you’re focused on providing your clients with an amazing experience, from start to finish (and even after they’ve done), your business will thrive. I could go on and on about the benefits of a good customer experience…in fact…I already have! So if you want to learn a little bit more about exactly why an exceptional customer experience is instrumental to the success of your business, head over to this blog

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Do I need a VA, a Tech VA, an OBM, or an Ops Consultant for my business?

One thing that naturally accompanies business growth is having to hire new people to support you. This is super exciting but, friend, it can also be as equally as overwhelming! Especially when there are so many different types of people you can bring on and trying to figure out who does what and which role is best for your business is A LOT. Which is why I’m writing this blog! To help you distinguish between some of the most common online roles that provide support to business owners like yourself.  Yep, I’m talking about Virtual Assistants (VA), Tech VA, Online

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How to prevent your team from burnout

Often, when we think of team burnout, we think about a team member being overworked and overwhelmed after being in a job for a certain time.  What we don’t tend to think about is how to prevent this burnout before someone even starts a job! Now, this might not make sense at first, but allow me to explain… Before you even start thinking about hiring additional team members, you’ve got to make sure that there is enough space in your business to onboard them properly. Otherwise, you run the risk of burning them out before you even start (and we

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It’s time to pop, lock, and drop it with your customer experience

Okay, so I know that you are smashing it with your business. The services you’re providing are top-notch and next level but when was the last time you thought about your customer’s experience when working with you?  And I mean really thought about it! Because girl, I get you. We’re busy, multi-passionate CEO’s with a lot on our plates. It’s easy to let your customer experience develop naturally without putting any extra thought into it.  But let me tell you…purposefully dedicating your time to truly elevate your customer experience will take your business to THE NEXT LEVEL. And that’s what

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The Customer Journey And How It Can Benefit Your Business

Everyone knows that a good customer journey is important. But it’s the sort of thing that casually gets lost as your business gets bigger! You end up just functioning.  You’re just giving whatever customer experience naturally happens without really thinking about it too much! You forget to think about what it actually means to give a good customer experience.  So take this as your sign to stop and think about your customer service and the journey your customer goes on!  It needs to be a systemized and actual process that works in your favor and cultivates and elevates the experience

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How to Prep Yourself, your Team, and your Business for a Business Operations Consultant

So you’ve been deliberating for some time and you think you’re finally ready to hire a business operations consultant to come in externally and get your business in better shape. You’re ready to learn, make your operations smoother and more effective, and really start to elevate your customer experience.  And that is really exciting! But…are you really ready?  If the answer to that question is ‘I have no idea! Surely just the fact that I think I need a business consultant means I’m ready?’  Then I’m sorry to break it to you, but you aren’t ready! (just yet anyway…keep reading!)

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How to create a process for your business in 5 easy steps

Having processes in place for your business is essential! If you haven’t ever heard of a business process before, they are a collection of tasks that are specifically put together to achieve an end result. They help provide structure, build up systems, and regulate (and elevate) your customer experience! You can have processes for all sorts of things in your business, but whatever the process is for, it needs to be mapped out properly, so it can run smoothly. And that is what this blog will be all about! So let’s jump right in and build a process together!  (Ps-

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How to Audit your Customer Journey for a Better Customer Experience

Your customer journey is so important when it comes to your business and can make all the difference in how your customer feels and responds to your business.  It is instrumental for a good client experience.  Think about breaking down every single touchpoint in your customer journey…each individual point creates your client experience. So it needs to be good! And it always needs to start with the client. So in today’s blog, I’m going to break down each of the buckets within the customer journey map and tell how you can audit each step! Phase 1: Awareness  This is where

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Alicia Lozano

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