THE BLOG

I’m about to get real with y’all.  Because friends, there have been a few months this year that have not been great. Both mentally and business-wise, I’ve been struggling.  I haven’t felt aligned, money stopped flowing and my motivation disappeared for a hot minute. I wasn’t going to share this, or talk about the bad […]

Friends, I’ve got something really exciting to share!  I’m going to be launching a Click-Up template shop! Allow me to introduce you to …The Workflow Studio Template Shop!!! You know ya girl over here is all about organization and making your (and my) life easier and Click-Up templates have been a real asset to my […]

The other day I was talking to one of my friends and she was having a bit of a business problem.  She was expressing that she has the resources and the team but she didn’t know how to leverage them properly.  She said that she knew she could be doing more, but didn’t know where […]

Things have been changing over here at The Motivated Co so I thought it was about time I explain it!  But before I dive into all of the juicy details, I promise that all these changes are for the better! Allow me to introduce my new and improved audit Soooo, what is this big change?  […]

Over the past few months, I’ve been drastically changing the way I work.  I’ve gone from non-stop work (I literally used to stop working when my body started hurting and I physically had to stop…) to working just 4 hours per day.  And friend, let me tell you, it’s been a journey!  So today I […]

I’ve said before how important customer experience is and I’ll say it again!  Because a good customer experience is at the heart of every great business.  The truth is, if you’re focused on providing your clients with an amazing experience, from start to finish (and even after they’ve done), your business will thrive. I could […]

One thing that naturally accompanies business growth is having to hire new people to support you. This is super exciting but, friend, it can also be as equally as overwhelming! Especially when there are so many different types of people you can bring on and trying to figure out who does what and which role […]

Often, when we think of team burnout, we think about a team member being overworked and overwhelmed after being in a job for a certain time.  What we don’t tend to think about is how to prevent this burnout before someone even starts a job! Now, this might not make sense at first, but allow […]

Okay, so I know that you are smashing it with your business. The services you’re providing are top-notch and next level but when was the last time you thought about your customer’s experience when working with you?  And I mean really thought about it! Because girl, I get you. We’re busy, multi-passionate CEO’s with a […]

Everyone knows that a good customer journey is important. But it’s the sort of thing that casually gets lost as your business gets bigger! You end up just functioning.  You’re just giving whatever customer experience naturally happens without really thinking about it too much! You forget to think about what it actually means to give […]

So you’ve been deliberating for some time and you think you’re finally ready to hire a business operations consultant to come in externally and get your business in better shape. You’re ready to learn, make your operations smoother and more effective, and really start to elevate your customer experience.  And that is really exciting! But…are […]

Having processes in place for your business is essential! If you haven’t ever heard of a business process before, they are a collection of tasks that are specifically put together to achieve an end result. They help provide structure, build up systems, and regulate (and elevate) your customer experience! You can have processes for all […]

Your customer journey is so important when it comes to your business and can make all the difference in how your customer feels and responds to your business.  It is instrumental for a good client experience.  Think about breaking down every single touchpoint in your customer journey…each individual point creates your client experience. So it […]

Back to basics: The terms of the operations industry There are so many different terms and phrases that get thrown about in the online space and this is especially true when you enter the operations bit! It can all take a while to get familiar with and know the meanings of all of these terms, […]

Hey hey hey! Today is a very exciting day because it’s the day my first blog goes live (can I get a ‘hell yeah’??)  So I wanted to start off by taking a moment to introduce myself, give you a bit of background, explain how I operate, and just generally what to expect from this […]